Privacy Policy

FixTheFile ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using fixthefile.com, you agree to the practices described in this policy.

• Your email address and encrypted authentication credentials when you create an account.
• Usage data, such as which services you use and the types of files you process.
• Browser cookies, used only for session management and to keep you signed in.

We use the information we collect to:

• Manage your account and keep it secure.
• Provide the file-processing services you request.
• Send you essential account and service emails.
• Maintain, troubleshoot, and improve our service.

Files you upload are processed automatically by our systems solely to provide the requested service. We do not manually review uploaded files except when required for security, abuse prevention, or legal compliance.

Files are retained only as long as necessary to provide the requested service and are deleted automatically thereafter. We do not permanently store uploaded file contents.

We use trusted third-party services for hosting, database management, email delivery, and automated AI-powered file processing. These providers may process data only as necessary to provide our services and are subject to their own privacy and security obligations.

You may access, update, or delete your data at any time. To delete your account and associated personal data, visit fixthefile.com/delete-data. We will make reasonable efforts to process requests promptly.

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Passwords are never stored in plain text. We never sell or share your personal data.

FixTheFile is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy at any time. Your continued use of the service after any changes means you accept the updated policy.

If you have any questions about this Privacy Policy, contact us at support@fixthefile.com.