Privacy Policy

Last updated: June 13, 2026

1. Introduction

FixTheFile ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using fixthefile.com, you agree to the practices described in this policy.

2. What We Collect

• Your email address and encrypted authentication credentials when you create an account.
• Usage data, such as which services you use and the types of files you process.
• Browser cookies, used only for session management and to keep you signed in.

3. How We Use Your Data

We use the information we collect to:

• Manage your account and keep it secure.
• Provide the file-processing services you request.
• Send you essential account and service emails.
• Maintain, troubleshoot, and improve our service.

4. File Handling

Files you upload are processed automatically by our systems solely to provide the requested service. We do not manually review uploaded files except when required for security, abuse prevention, or legal compliance.

Files are retained only as long as necessary to provide the requested service and are deleted automatically thereafter. We do not permanently store uploaded file contents.

5. Third-Party Services

We use trusted third-party services for hosting, database management, email delivery, and automated AI-powered file processing. These providers may process data only as necessary to provide our services and are subject to their own privacy and security obligations.

6. Your Rights

You may access, update, or delete your data at any time. To delete your account and associated personal data, visit fixthefile.com/delete-data. We will make reasonable efforts to process requests promptly.

7. Data Security

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Passwords are never stored in plain text. We never sell or share your personal data.

8. Children

FixTheFile is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy at any time. Your continued use of the service after any changes means you accept the updated policy.

10. Contact

If you have any questions about this Privacy Policy, contact us at support@fixthefile.com.