Frequently asked questions

Your first fix is completely free — no signup needed. After that, you get a 7-day free trial with up to 5 fixes per day. After the trial, it's $9.99/month for up to 50 fixes per day.

No software to install — FixTheFile runs entirely in your browser. Your first fix is free without any account. To continue after that, signing up takes under a minute. After the 7-day trial, it's $9.99/month for up to 50 fixes per day.

Yes — FixTheFile works on any modern mobile browser. You can upload files directly from your camera roll or files app.

Eleven tools: upscale blurry images (2× resolution), remove photo backgrounds, remove watermarks / Made with AI badges, clean audio noise, transcribe speech to text, convert between file formats, extract audio from video, extract text from PDFs, repair damaged ZIP archives, compress images/PDFs/videos, and convert Word documents (.docx) to PDF, image, or text.

Images (JPG, PNG, WEBP, GIF, HEIC), audio (MP3, WAV, FLAC, AAC, M4A), video (MP4, MOV, AVI, MKV, WEBM), and documents (PDF). Maximum file size is 500MB.

Most fixes complete in under 30 seconds. AI-powered tasks like image upscaling or audio noise removal may take slightly longer depending on file size. You'll see a progress indicator while your file is being processed.

Results may vary depending on the source file. For AI-powered tools, quality depends on the original file's condition. You can upload again and try a different approach. If you have ongoing issues, contact us at support@fixthefile.com.

Your files are processed automatically and are never reviewed by humans. They stay available for download until you upload a new file or leave the page. We never sell your data or share it with third parties.